Student Loan Processing Representative

Summary of Work

As a Student Loan Processing Representative, you will support Bank of North Dakota’s student loan operations by processing loan updates and account changes requested by the Student Loans team, Collections, and customers. In this role, you play an important behind-the-scenes part in ensuring borrower accounts are accurate, compliant, and up to date.

In this position, you will process forbearance requests and ACH enrollments, verifying eligibility and accuracy before applying updates to borrower accounts. You will complete monthly reviews comparing loan data to Department of Defense records and make adjustments as needed. You will also review ACH reports to identify discrepancies, update payment or banking information, and initiate the print process for loan servicing documents. In addition, you will perform in-office duties during assigned rotations and support Customer Service by handling calls.

To be successful in this role, you bring strong attention to detail, clear communication skills, and a teamwork mentality. You value collaboration, are willing to step in to support coworkers and shared goals and understand how your work contributes to the success of the broader team. You are comfortable interacting with internal teams and customers when needed, following established procedures while meeting deadlines. This entry-level position is ideal for someone who is eager to learn, adaptable, and interested in building a foundation in student loan servicing.

Minimum Qualifications

To be considered for this position, you must have a high school diploma, or GED and four years of related customer service experience supporting a variety of products or services, analyzing information to identify solutions, and addressing customer concerns. Strong written and verbal communication skills are required for this role. College or vocational education in accounting, business administration, banking, economics, or finance may be substituted for the four-year work experience requirement on a year-for-year basis.