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Effective January 1, 2018, Bank of North Dakota (BND) sold and transferred its Federal Student Loan portfolio to North Texas Higher Education Authority, Inc. (NTHEA).  This transfer of ownership did not change your interest rate, payment due date or payment amount, unless required based on your enrollment in an Income-Based, Income Sensitive, or Graduated Repayment Plan.

Your Federal Student loan(s) are now serviced by NTHEA’s in-house servicing organization, Higher Education Servicing Corporation (HESC), which provides customer service, billing, and collection activities on behalf of NTHEA. All future correspondence and billing statements will be sent to you from HESC.

Note: BND continues to own, offer and service our state-sponsored DEAL Student Loans.

Have questions about your account?

If you have any questions regarding your account, please feel free to contact HESC’s Customer Service Department at service@hescloans.com or call them at 800.366.4372 between 8:00 a.m. and 7:00 p.m. Central Time, Monday through Friday.

What you need to know about your payments 

  • Automatic payments


    If you were enrolled in automatic payments through BND, you must complete HESC’s Auto Debit enrollment form to continue to have your payments automatically deducted from your checking/savings account and to continue to receive any interest rate reduction benefit you may have obtained through BND. You may either complete HESC’s Auto Debit enrollment form by accessing your online account at www.hescloans.com or by downloading the enrollment form and submitting it by mail to HESC, 4381 W Green Oaks Blvd, Suite 200, Arlington, TX 76016. If you do not complete HESC’s Auto Debit enrollment form by July 1, 2018, you will be removed from making automatic payments and any interest rate reduction you may have received from BND will be terminated. If you lose your interest rate reduction because you did not submit updated Auto Debit enrollment information to HESC by the specified date, you may regain eligibility by submitting the required Auto Debit enrollment form. Any period of lost benefit will not be retroactively covered if you sign up after the specified date.

  • Automatic payments set up with your bank


    If you are enrolled in a bill pay service through your bank to make your Federal Student Loan payments, you will need to update the payee and billing address to:
    HESC
    P.O. Box 678511
    Dallas, TX 75267-8511

  • Make a payment online


    To make a payment online, you must first set-up an online account with HESC. Once registered, click Make A Payment in the menu bar, then click the Pay Online link and follow the instructions provided.

  • Mail your payments


    You can mail your Federal Student Loan payments to:
    HESC
    P.O. Box 678511
    Dallas, TX 75267-8511

  • Phone payments


    To make a payment over the phone, please contact HESC’s Customer Service Department at 800.366.4372 between 8:00 a.m. and 7:00 p.m. Central Time, Monday through Friday.

  • If you have both Federal and DEAL Student Loans


    You will receive separate billing statements from HESC (for your Federal Student Loans) and BND (for your DEAL Student Loans).  Failing to pay each servicer for the billed amount due may result in potential late fees or even delinquency.

  • Reduced and deferred payments


    All payment plans and arrangements on your Federal Student Loan(s) have transferred from BND to HESC.

  • Tax documents


    BND will send your 2017 1098-E tax document by mail or electronic correspondence.
Steps you can take to help make the transition easier  
1.Go to www.hescloans.com to create an online account with HESC. Once registered, you will be able to login to view your loan details, make a payment, chat with a representative, review billing statements, download forms, sign up for auto debit, access financial literacy information and much more!
2.Begin making your Federal Student loan payment to HESC. Payments can be made online at www.hescloans.com, over the phone at 800.366.4372 or you can mail your payment to HESC at P.O. Box 678511, Dallas, TX 75267-8511.
3.If you were enrolled in BND’s automatic payment program, you must complete HESC’s Auto Debit enrollment form to continue to have your payments automatically deducted from your checking/savings account. You can complete this form online at www.hescloans.com or you can click here to download the form.
4.Ensure that your contact information and enrollment status are up-to-date with HESC.
5.Watch for future communication from HESC.
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Higher Education Servicing Corporation Inc. (HESC) was founded in 1978 as a private non-profit organization to service and administer federal student loans for NTHEA. Today, HESC services both federal and private education loans and supports an array of college access and success programs that help students pursue and achieve a higher education.

Learn more

Mailing Address
Higher Education Servicing Corporation
4381 W Green Oaks Blvd, Suite 200
Arlington, TX 76016

Payment Address
Higher Education Servicing Corporation
PO Box 678511
Dallas, TX 75267-8511

Toll-Free Phone: 800.366.4372
M-F, 8 a.m. to 7 p.m. CT
Fax: 817.792.7878
Email: service@hescloans.com

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